Frequently Asked Questions

For all your gameplay related questions and issues, please consult their Frequently Asked Questions pages. They can be found at the following locations for Phoenix and Flare Elite.

In-App Purchases Questions

Is your question any of the following:

I lost my purchased ships/Online Pass because of a device restore, do I need to pay again?

My purchased ships/Online Pass do not sync to my other devices, do I need to pay again?

Then the answer is simple: no you do not need to pay again. Your in-App Purchases can be unlocked using the 'Restore Purchases' button in the settings. The settings can be found in the Main Menu of Phoenix. After tapping the button you will need to log in to the App Store account on which the in-App Purchases were previously purchased. Enjoy!

Phoenix HD Questions

I purchased all ships in Phoenix, can I use them in Phoenix HD?

All ships from Phoenix are also available in Phoenix HD, but they will have to be purchased again. Purchases are associated with an app, and Phoenix HD is a separate app.

I have Phoenix, do I have to pay to submit scores in Phoenix HD?

Yes, you have to purchase the Online Pass. The Online Pass gives access to upload all your future high scores, and view all the high scores you set in all different places in the world.

Are the Phoenix and Phoenix HD leaderboards separate or the same?

Phoenix and Phoenix HD share the same Leaderboards since the gameplay is identical. However, you have to purchase an Online Pass for Phoenix HD to be able to upload your scores to the Phoenix Leaderboards. When you move from Phoenix to Phoenix HD, your device will be recognized and all your scores and locations will be available in Phoenix HD!

Why do I have to pay for Game Center to upload my scores?

You do not have to pay for Game Center. Game Center has nothing to do with our Phoenix Leaderboards. All the leaderboards in Phoenix are developed and hosted by Firi Games. Game Center does not support the unique regional leaderboards features, thus we made our own. We do use Game Center for achievements (which you do not have to pay for), and to sync your friends list with our servers, so we can provide you with a list of the scores of your friends (if they have the Online Pass).

I purchased Phoenix, why do I have to pay again? (OR) Why do I have to pay for Leaderboard access? (OR) Why do I have to pay extra for the ships, you guys are greedy!

First and foremost, Phoenix HD is free, so you can see for yourself if it is worth to pay again. All graphics and effects in Phoenix HD are completely redone, with significant technical changes under the hood to make it all possible. Combined with excellent iPad support, we think Phoenix HD is a great deal and you'll enjoy it even more! All the unlockable ships feature a unique gameplay experience and are not simple reskins, as in some other games.

About the leaderboards not being free: Our Phoenix Leaderboards provide leaderboards for all cities, countries and continents in the world. No other leaderboards out there offers this unique functionality. We are hosting over 70.000 leaderboards, and that doesn't come for free. Besides, all those other 'leaderboard providers' are all losing money. As an independent developer, we cannot afford that.

Email Support

Is your question not answered by the information on this page or in our FAQs? Just email us at support@firigames.com!